At TronixSystem, we believe there is a “disconnect” in the way most IT support companies provide IT services. Most technology companies focus their efforts on the support of computer hardware and network infrastructure. Yet the users of technology focus not on the technology itself, but on technology’s role in supporting a more efficient workflow, improving productivity and providing better customer service … in few words, getting their jobs done. TronixSystem bridges this disconnect.

TronixSystem focuses not only the goal of no unplanned downtime of the physical systems but also on the goal of minimizing unproductive human time due to technology issues. We call this “human downtime.” We focus on the impact of downtime on the business, its staff, customers, and workflow, not on the downtime itself. This human element motivates us to react differently than when we focus on raw technology downtime.

We often get asked, what makes us different. We know that what you really want is for your business applications to function smoothly. Our focus is on optimizing your business applications and working with your application vendors to provide the highest level of support. We regularly patch all components of your infrastructure, during off hours, to tighten security, maintain stability, and improve performance. We monitor your systems to ensure optimal performance and our in-house support team is available around the clock to respond to user issues. Our team of technical personnel ensures that your business avoids human downtime.

"We serve your company as though it is our own."

We do this because TronixSystem is an outsourced IT technical support organization focused on providing a broad range of IT resources to our clients who generally are not large enough to warrant their own IT department, yet still, have extensive and ongoing IT needs. Our goal is to focus on how technology can be utilized to fulfill business requirements, not on technology as an end to itself. We have a strong focus on supporting client applications and providing a high level of application expertise and support that the vendors themselves typically do not provide. All our activities are oriented to managing the technology to maintain uninterrupted business operations…in other words, no human downtime! We do this by focusing on best practices and a set of established, yet continuously refined, methods and processes called TronixSystem Standards initially developed over 20 years ago!

We provide services to many law firms, financial services firms, medical practices, real estate development companies, and construction companies, and we are experts in the software applications that are used in those industries. We also provide services to growing businesses so that they can focus on expanding their business while being secure in the knowledge that their IT infrastructure and IT support will meet their needs.

We are striving to become your partner, not just another vendor.

Give us a call at (212) 470-4708 or contact us to start a discussion about how we can help you leverage technology to grow your business. We have amazing success rate implementing sophisticated multi-vendor technology solutions and a 20 plus year history of serving clients as their preferred IT solution provider.

We look forward to speaking with you!